Your questions answered


Q. How does The Reach & Wash system clean without detergent?

A. The simple explanation is that pure water cleans without the need of detergent because when applied to the window 'pure water strives to return to its natural impure state'. For a more scientific answer click here

Q. How high do the poles reach?

A. The longest Reach & Wash pole reaches 25mtrs (80ft) from the ground. However it is important for operators to become experienced with shorter Reach & Wash poles before using poles above 14mtrs (45ft).

Q. Compared to sectional poles what are benefits of telescopic Reach & Wash poles?

A. When extended telescopic poles are progressively lighter toward the top and are therefore easier to use. Also because the ground level varies around buildings it is often necessary to adjust the pole length in small increments. Telescopic poles are quickly and easily adjusted to the perfect length whereas the only way to adjust a sectional pole is to add or remove a section (2mtrs). Time is lost when sections are added or removed.

Q. How does the cleaner know that the window is thoroughly cleaned when they can't see the window close up?

A. Unlike window cleaning with hand tools when the outcome depends upon skill of hand and eye co-ordination, Reach & Wash is a process whereby the outcome is guaranteed provided the brush following purified water is passed over the window in a set pattern. With Reach & Wash no skill is required, only the ability to be methodical and knowledgeable about the process.

Q. Will the windows be cleaned to a good standard?

A. When cleaned using the Reach & Wash system windows will be cleaned better, and stay clean for longer. It's worth remembering that as well as the glass the window frames will also be cleaned and the sills rinsed as part of the process.

Q. The poles look heavy and it looks like hard work, is it possible to work with them all day?

A. Window cleaning has always been hard physical work. Those who are experienced working with hand tools from ladders or other access equipment find working with the Reach & Wash system much easier.

Q. How will I know if windows can be cleaned using Reach & Wash?

A. Providing you can see the windows in a straight line from the ground, then all window types can be cleaned with the Reach & Wash system.

Water Hardness Maps

Decide which Ionic System is right for you, we have mapped several countries around the world and their water hardness, click the link to see the maps

See Maps


Get your copy of our Reach & Wash® product catalogue today. Simply fill in our online form and you can request a posted or digital copy.

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customers say

""We have been very impressed with this system and will certainly be investing in another one in the future as we continue to expand."

John Jackson

Pure Effect Window Cleaning

It's a fantastic system, it cleans better, the work is easier. As for the winter, using hot water has definately enabled me to keep working. You could work in 2 inched of snow if you wanted to.

Andy Harding

Matrix Window Cleaning

I've been using Ionic's hot water Thermopure for four years now, it's especially faster on first cleans. Hot systems are more expensive than cold but I wouldn't be without it, espcially in the colder months

Alan Tomasik

A&L Cleaning Services

Request Catalogue

Get your copy of our Reach & Wash® product catalogue today. Simply fill in our online form and you can request a posted or digital copy.

Request Catalogue

Crash Testing

We are the ONLY supplier of water-fed pole equipment to be awarded the FMVSS-208 certification. Find out about our crash testing.

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